Thank you for shopping with us at the Transit Museum Society store. We appreciate your patronage and strive to ensure that all our customers are satisfied with their purchases.
In the event that you need to return an item, we have a straightforward refund policy. If you are not satisfied with your purchase, you may return it to us within 15 days of the purchase date.
However, we want to inform you that transaction fees incurred during the original purchase will not be refunded in the event of a return. This is because these fees are charged by third-party payment processors and are not within our control. Being a charity, it is important for us to limit our expenses – we sincerely hope you understand the neccessity for this condition being imposed.
For fan-trips and excursions, you may cancel your paid reservation and receive a refund (minus transaction fee, typically 3%) up until 12 hours before the time of departure. For cancellations after this time (and before departure time), we may deduct a a further amount (for a total of 10%) if we cannot resell your reservation. Please note that these provisions do not apply if we cancel a fan-trip or excursion due to weather or other event – you will receive a full refund including transaction fees.
To initiate a return, please contact our customer support team at firstname.lastname@example.org – we will provide you with instructions on how to return the item and receive your refund. For fan-trips and excursions, please email email@example.com
Please note that the item must be returned in its original condition. We reserve the right to refuse refunds for items that have been damaged, modified, or used in a way that affects their resale value.
Once we receive your return and confirm that it meets our refund criteria, we will issue a refund to your original method of payment, minus any transaction fees. Please allow 10 days for the refund to be processed and appear in your account.
Thank you again for shopping with us, and please do not hesitate to contact us if you have any questions or concerns: firstname.lastname@example.org